Return Policy for Sage Microsystems

At Sage Microsystems, we value our customers and strive to provide the best possible experience. We understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a comprehensive return policy in place for both our hardware and software products.

Hardware Return Policy:

If you are not satisfied with your hardware purchase from Sage Microsystems, you may return it for a full refund within 14 days of receiving the product. To qualify for a refund, the product must be in its original packaging and in the same condition as when it was received. Additionally, all accessories, manuals, and other materials included with the product must be returned as well.

To initiate a return, please contact our customer service team via email at support@sagemicrosystems.net or phone: +233 0302974281. We will provide you with a return merchandise authorization (RMA) number and instructions on how to return the product. Please note that you will be responsible for the cost of shipping the product back to us unless the product arrives damaged or defective.

Once we receive the returned product and verify its condition, we will issue a refund to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed.

Software Return Policy:

If you are not satisfied with your software purchase from Sage Microsystems, you may return it for a full refund within 30 days of receiving the product. To qualify for a refund, the product must be unopened and in its original packaging.

To initiate a return, please contact our customer service team via email at support@sagemicrosystems.net or phone: +233 0302974281. We will provide you with a return merchandise authorization (RMA) number and instructions on how to return the product.

Once we receive the returned product and verify its condition, we will issue a refund to the original payment method used for the purchase. Please allow up to 14 business days for the refund to be processed.

Exceptions:

Please note that our return policy does not apply to customized or special order products. Additionally, our return policy does not cover damage caused by misuse, neglect, or improper installation of the product.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team. We are here to help you.